Auditing SMS and PIN Messages on a BES

Contrary to the popular belief that is not possible to log SMS messages on a Blackberry, here are instructions on how to do just that.

Although SMS messages really do not touch the Blackberry Entreprise Server (BES) when they are sent or received, its possible to get the BES to synchronize all SMS and PIN’s to the server and thus allowing these to be logged as of version 4.1.

To modify the settings for PIN and SMS message logging, complete the following steps:

  1. Open BlackBerry Manager and select the BlackBerry Enterprise Server to be modified.
  2. Select the Server Configuration tab and click Edit Properties.
  3. Click Sync Server.
  4. Double-click Audit Root Directory.
  5. To save the log files, type the file path where the files are to be saved and click OK.
  6. In the left pane, click BlackBerry Domain.
  7. Select the Global tab and click Edit Properties.
  8. Click IT Policy.
  9. In the IT Policy Administration section, double-click IT Policies.
  10. Select one of the policies in the list.
  11. Click Properties > PIM Sync Policy Group.
  12. To monitor SMS or BlackBerry smartphone PIN messages, complete the steps in the following table.
    1. Click Disable SMS Messages Wireless Sync.
    2. In the drop-down list, select False.
    3. Click Disable PIN Messages Wireless Sync.
    4. In the drop-down list, select False.
  13. Click OK to close the open windows.
  14. Restart the BlackBerry Synchronization Service.