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	<title>Sekiur My Thoughts &#187; Customer</title>
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	<description>VoIP, Mobility, Security, Open Source, Science, Politics, and Technology.</description>
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		<title>Customer Service Excellence</title>
		<link>http://blog.sekiur.com/2009/06/customer-service-excellence/</link>
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		<pubDate>Mon, 22 Jun 2009 21:47:03 +0000</pubDate>
		<dc:creator>Jose Vicente Ortega</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[customerservice]]></category>

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		<description><![CDATA[Seven ways to achieve customer service. Do you know any others? Focus on the wants of the customer Make your effort about fulfilling their need, not having them do what you want Listen don&#8217;t hear Determine what action(s) you need to perform to fulfill the customer&#8217;s expectations Go above and beyond what is necessary to [...]]]></description>
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