Sekiur My Thoughts » Customer http://blog.sekiur.com VoIP, Mobility, Security, Open Source, Science, Politics, and Technology. Wed, 24 Aug 2011 19:46:24 +0000 en hourly 1 http://wordpress.org/?v= Customer Service Excellence http://blog.sekiur.com/2009/06/customer-service-excellence/ http://blog.sekiur.com/2009/06/customer-service-excellence/#comments Mon, 22 Jun 2009 21:47:03 +0000 Jose Vicente Ortega http://blog.sekiur.com/?p=823 Seven ways to achieve customer service.

Do you know any others?

Focus on the wants of the customer Make your effort about fulfilling their need, not having them do what you want Listen don’t hear Determine what action(s) you need to perform to fulfill the customer’s expectations Go above and beyond what is necessary [...]]]> Seven ways to achieve customer service. customer-service

Do you know any others?

  1. Focus on the wants of the customer
  2. Make your effort about fulfilling their need, not having them do what you want
  3. Listen don’t hear
  4. Determine what action(s) you need to perform to fulfill the customer’s expectations
  5. Go above and beyond what is necessary to get the job done
  6. Follow-up to ensure the customer is satisfied with the result you have achieved
  7. Determine if there is there anything else you can do to make the customer happier?

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