<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Sekiur My Thoughts &#187; Business Services</title>
	<atom:link href="http://blog.sekiur.com/tag/business-services/feed/" rel="self" type="application/rss+xml" />
	<link>http://blog.sekiur.com</link>
	<description>VoIP, Mobility, Security, Open Source, Science, Politics, and Technology.</description>
	<lastBuildDate>Wed, 24 Aug 2011 19:46:24 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=</generator>
		<item>
		<title>Cloud Home Security</title>
		<link>http://blog.sekiur.com/2010/11/cloud-home-security/</link>
		<comments>http://blog.sekiur.com/2010/11/cloud-home-security/#comments</comments>
		<pubDate>Sun, 28 Nov 2010 04:20:52 +0000</pubDate>
		<dc:creator>Jose Vicente Ortega</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[ADT Security Services]]></category>
		<category><![CDATA[Broadview Security]]></category>
		<category><![CDATA[Burglar alarm]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Fire and Security]]></category>
		<category><![CDATA[ideas]]></category>
		<category><![CDATA[Physical security]]></category>
		<category><![CDATA[Sensor]]></category>

		<guid isPermaLink="false">http://blog.sekiur.com/?p=899</guid>
		<description><![CDATA[<a href="http://blog.sekiur.com/wp-content/uploads/2010/11/Picture1.png"></a>For a while I have been wanting to do a brain dump of ideas I have had onto my blog and finally I have the will to make it happen. Many of the ideas I still think would make great <a class="zem_slink" title="Business" rel="wikipedia" href="http://en.wikipedia.org/wiki/Business">businesses</a> but for one reason or another I just didn&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<div>
<div><a href="http://blog.sekiur.com/wp-content/uploads/2010/11/Picture1.png"><img class="alignleft size-full wp-image-903" title="Picture1" src="http://blog.sekiur.com/wp-content/uploads/2010/11/Picture1.png" alt="" width="210" height="210" /></a>For a while I have been wanting to do a brain  dump of ideas I have had onto my blog and finally I have the will to  make it happen. Many of the ideas I still think would make great  <a class="zem_slink" title="Business" rel="wikipedia" href="http://en.wikipedia.org/wiki/Business">businesses</a> but for one reason or another I just didn&#8217;t execute them.</div>
<p>&nbsp;</p>
<div>So I started playing around with the idea of revolutionizing the  Home Security industry. This has been a market that has remained pretty  much unchanged for a long time. A monitored <a class="zem_slink" title="Burglar alarm" rel="wikipedia" href="http://en.wikipedia.org/wiki/Burglar_alarm">burglar alarm</a> service that  relies on the police as first responders, <a class="zem_slink" title="Business model" rel="wikipedia" href="http://en.wikipedia.org/wiki/Business_model">business model</a> which has put  them at odds with law enforcement due to the high incidence of false  positives.</div>
<p>&nbsp;</p>
<div>This industry has had monopolistic tendencies for decades  culminating this year in the acquisition of Brink&#8217;s Home Security  (<a class="zem_slink" title="Broadview Security" rel="homepage" href="http://www.broadviewsecurity.com/">Broadview Security</a>) by <a class="zem_slink" title="ADT Security Services" rel="homepage" href="http://www.adt.com">ADT Security Services</a> bringing together the #1  and #2 companies in the US. Despite residential security services being  just one of the many markets these companies provide services in, it is  definitely the most financially attractive. For years these companies  remain in control by forcing competitors out of business by lowering  prices below cost.</div>
<p>&nbsp;</p>
<div>The business model with a change here or there is basically moving into high-growth areas having a recurring service revenue.</div>
<p>&nbsp;</p>
<div>What caught my attention is that despite advances in technology  these companies still rely in their old infrastructure. Yes there are  more advanced <a class="zem_slink" title="Sensor" rel="wikipedia" href="http://en.wikipedia.org/wiki/Sensor">sensors</a> including passive infrared,  ultrasonic,  microwave, photo-electric, smoke, heat, etc and cameras but what was  interesting is that for the most part when the alarm goes off a call is  made to the monitoring service using a land line and reporting data  gathered from these sensors to give the call center some data to act on  after a call is made to the home.</div>
<p>&nbsp;</p>
<div>This is were I think there is an astronomic potential. The value of  the data gathered by these sensors would be a gold mine allowing the  monitoring service and basic sensors to be provided for FREE and a  premium charged for more advanced sensors and surveillance via cameras. A  highly sophisticated and integrated system reducing the number of false  positives. The system would of course go beyond security monitoring and  merge with <a class="zem_slink" title="Home automation" rel="wikipedia" href="http://en.wikipedia.org/wiki/Home_automation">home automation</a>, and home health monitoring. In order for  the system to scale the intelligence in the homes (home security panel)  would need to move to the cloud and communicate with a hub inside the  home interfacing with multiple sensors, telephones, sprinkler system,  entertainment system, electrical system (smart meter), appliances,  air conditioning, water heater, and use of home areas by means of &#8220;mood&#8221;  sensors.</div>
<p>&nbsp;</p>
<div>Sources of income for the business would be advertising,  cross-selling smart devices from manufactures, upgrades to premium  plans, subscription to additional services such a health monitoring, and  selling the <a class="zem_slink" title="Raw data" rel="wikipedia" href="http://en.wikipedia.org/wiki/Raw_data">raw data</a> collected and even selling the data after  qualifying it. Imagine being able to provide bulb companies burn-out  rates, provide household advice on their energy uses and how to improve  them, water usage and patterns, target marketing based on social status  which could easily be determined by energy usage patterns, and mining  migrating patterns within the home.</div>
<p>&nbsp;</p>
<div>The Reality Mining Project was a social experiment conducted by <a class="zem_slink" title="Massachusetts Institute of Technology" rel="geolocation" href="http://maps.google.com/maps?ll=42.35982,-71.09211&amp;spn=0.01,0.01&amp;q=42.35982,-71.09211%20%28Massachusetts%20Institute%20of%20Technology%29&amp;t=h">MIT</a> in which hundreds of hours of proximity data were collected by tracking  mobile phones over a period of 9 months. Researchers created algorithms  that could predict a person&#8217;s next actions accurately over 85% of the  time. The program also determined social status and relationships as  well as create a list of their friends and acquaintances and be right  90% of the time.</div>
<p>&nbsp;</p>
<div>There is no doubt that this idea would have privacy advocates up in  arms but in a world that is highly connected and the boundaries between  public and private blur, it becomes a feasible business as long as  there is not personal identifiable data.</div>
<p>&nbsp;</p>
<div>Attached is a deck on the concept.</div>
<p style="text-align: center;"><iframe src="http://www.slideshare.net/slideshow/embed_code/5940482" width="595" height="485" frameborder="0" marginwidth="0" marginheight="0" scrolling="no"></iframe><br/><br/></p>
<div class="zemanta-pixie" style="margin-top: 10px; height: 15px;"><a class="zemanta-pixie-a" title="Enhanced by Zemanta" href="http://www.zemanta.com/"><img class="zemanta-pixie-img" style="border: medium none; float: right;" src="http://img.zemanta.com/zemified_e.png?x-id=975de060-d810-4c77-b720-3946408a2284" alt="Enhanced by Zemanta" /></a><span class="zem-script more-related pretty-attribution"><script src="http://static.zemanta.com/readside/loader.js" type="text/javascript"></script></span></div>
</div>
]]></content:encoded>
			<wfw:commentRss>http://blog.sekiur.com/2010/11/cloud-home-security/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Excellence</title>
		<link>http://blog.sekiur.com/2009/06/customer-service-excellence/</link>
		<comments>http://blog.sekiur.com/2009/06/customer-service-excellence/#comments</comments>
		<pubDate>Mon, 22 Jun 2009 21:47:03 +0000</pubDate>
		<dc:creator>Jose Vicente Ortega</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Services]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Customer Management]]></category>
		<category><![CDATA[customerservice]]></category>

		<guid isPermaLink="false">http://blog.sekiur.com/?p=823</guid>
		<description><![CDATA[<p>Seven ways to achieve customer service. </p> <p>Do you know any others?</p> Focus on the wants of the customer Make your effort about fulfilling their need, not having them do what you want Listen don&#8217;t hear Determine what action(s) you need to perform to fulfill the customer&#8217;s expectations Go above and beyond what is necessary [...]]]></description>
			<content:encoded><![CDATA[<p>Seven ways to achieve customer service. <img class="alignright size-medium wp-image-824" title="customer-service" src="http://blog.sekiur.com/wp-content/uploads/2009/06/customer-service-300x213.jpg" alt="customer-service" width="300" height="213" /></p>
<p>Do you know any others?</p>
<ol>
<li>Focus on the wants of the customer</li>
<li>Make your effort about fulfilling their need, not having them do what you want</li>
<li>Listen don&#8217;t hear</li>
<li> Determine what action(s) you need to perform to fulfill the customer&#8217;s expectations</li>
<li>Go above and beyond what is necessary to get the job done</li>
<li>Follow-up to ensure the customer is satisfied with the result you have achieved</li>
<li>Determine if there is there anything else you can do to make the customer happier?</li>
</ol>
<p style="text-align: center;"><script type="text/javascript"><!--
google_ad_client = "pub-3340920433757461";
google_ui_features = "rc:10";
google_ad_width = 468;
google_ad_height = 60;
google_ad_format = "468x60_as";
google_ad_type = "text_image";
google_color_border = "FFFFFF";
google_color_bg = "FFFFFF";
google_color_link = "0000FF";
google_color_text = "000000";
google_color_url = "008000";

//--></script>
<script type="text/javascript" src="http://pagead2.googlesyndication.com/pagead/show_ads.js"></script>
</p>
<div class="zemanta-pixie" style="margin-top: 10px; height: 15px;"><a class="zemanta-pixie-a" title="Reblog this post [with Zemanta]" href="http://reblog.zemanta.com/zemified/29867ab1-acf1-4391-a219-1f22124e6273/"><img class="zemanta-pixie-img" style="border: medium none; float: right;" src="http://img.zemanta.com/reblog_e.png?x-id=29867ab1-acf1-4391-a219-1f22124e6273" alt="Reblog this post [with Zemanta]" /></a><span class="zem-script more-related pretty-attribution"><script src="http://static.zemanta.com/readside/loader.js" type="text/javascript"></script></span></div>
]]></content:encoded>
			<wfw:commentRss>http://blog.sekiur.com/2009/06/customer-service-excellence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

